Branded Workwear Online is an online retailer and only hold a small range - we do not hold stock, except for items that are on Clearance.
All orders are placed with suppliers as per customer orders and shipped once we receive the item. Orders are shipped between 4-5 business days, if there are multiple brands, processing times could be longer. Please read our complete shipping policy .
Returns Policy
We would like to thank you for supporting small business. We are here to assist you so if you feel that your questions are not answered on this page, please email us any questions at hello@brandedworkwearonline.com.au
Our Return and Exchange Policy is guided by Australian Consumer Law (https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund)
Branded Workwear wants you to love our products. If for any reason you are unhappy with our products we will exchange or refund your purchase based on the following conditions:
Please note:
- We do not exchange or return for change of mind, so please select carefully. If you are purchasing a gift and are worried the recipient may not like your selection, "Gift Certificate" are always an option.
- We do not offer returns or exchanges on SALE or CLEARANCE items. All Sale & Clearance items are final.
- You must contact us within (14) fourteen days after receiving your product to inform us of your decision to return.
- All requests for returns must be in writing, when emailing back to us, we require a receipt of proof of purchase – please include as an attachment
- Product must be posted back to us within 7 days of making contact.
- We will not cover the return shipping costs unless the item/s are faulty.
- All items must be returned unworn, unwashed, odour free and in otherwise unused condition.
- Refund / exchange will only be made on successful receipt of original items.
- An additional postage fee will be charged for any exchange.
- We will not refund or exchange any embroidered / customised shirts unless they are faulty.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take time before your refund is officially posted
- Next contact your bank. There is often some processing time before a refund is posted
- If you have done all this and you still have not received your refund yet, please contact us at hello@brandedworkwearonline.com.au
